Some Other Important Stuff!
PLEASE READ THE INFO BELOW BEFORE CONTACTING US, AS YOUR QUERY MAY BE ANSWERED HERE :D
The best way to contact us is through the contact forms on our website or in the store. Your query will come through to Alex (Mrs Godmachine) or our wonderful new member of staff Eddie.
Office Hours are Mon-Fri between 9am and 5pm and we will do our very best to respond as quickly as possible during these times!
To help us solve any issues quicker- please provide us with as much info as you can e.g. your order number, what you've bought and where you live.
This will help us track it all down and sort it out faster :D
**WE CAN'T GUARANTEE TO RESPOND IF YOU CONTACT US THROUGH SOCIAL MEDIA**
I'VE ORDERED TWO THINGS AND ONLY ONE HAS TURNED UP?
If you have ordered two items, they may well have to be shipped separately, especially if they are different types of product.
If one item from your has turned up and the other one hasnt yet- please give it a few days- one may have gone in one sack and the other in a different sack and poor old posty has yet to work his way around to them. It is stressful for things to be split up in the post and although I tell all my stuff to look after each other, sometimes they stray apart.
These will be printed and shipped by a trusted third party :)
Please allow 2/3 weeks for your item to be made and delivered
If you have any questions about your order, please don't hesitate to get in touch!
We will ship all items to the address given in Shopify. It is your responsibility to provide us with the correct shipping information.
We do everything we can to make sure your order reaches you in top condition. All items are thoroughly checked and carefully packaged before being sent out.
If something should go wrong and your item doesn't reach you in the condition you would expect, please get in touch.
We send out hundreds of items so the chances of one or two getting damaged or getting lost will happen- it is not personal, it is not anyone's fault- shit happens. *If it does happen we will sacrifice a forest demon in your honour and deal with the problem as quick as possible to make sure you are happy.
Due to the limited nature of many of our products, if your item is damaged in transit we may not always be able to send you a replacement. Please get in touch to see what options are available to you.
All orders are packed and posted by Mrs Godmachine and the wonderful Eddie in their shed and not in some factory by magic elves! We are human and, although we try really hard not too, sometimes we make mistakes! If you're not happy, for any reason, please get in touch and we will do our very best to help!
DID YOU RECEIVE A LINK HERE?
If you have been sent a link to this please don't get upset- it means you have asked questions that have been answered here and you maybe didn't see this first time :D