We will ship all items to the address given in Shopify. It is your responsibility to provide us with the correct shipping information.
We are unable to ship certain products to a PO BOX, due to many couriers requiring a signature, which needs a physical person to accept the parcel. If you do want you item shipped to a PO BOX it may still be possible, but will likely incur additional charges. Please get in touch if you are unsure!
If for any reason your order is returned to us, there are a couple of options. If you would like us to reship your order, that can be arranged. [* This may incur extra charges depending on the reason for the return.] Alternatively, we can refund your order [* less the original shipping cost]. We will always contact you to discuss the options! If you did not provide an email address at the time you placed the order and your order is returned to us, we will refund your order, less the original shipping costs
We do everything we can to make sure your order reaches you in top condition. All items are thoroughly checked and carefully packaged before being sent out. If something should go wrong and your item doesn't reach you in the condition you would expect, please get in touch.
We send out hundreds of items so the chances of one or two getting damaged or getting lost will happen- it is not personal, it is not anyone's fault- shit happens. *If it does happen we will sacrifice a forest demon in your honour and deal with the problem as quick as possible to make sure you are happy.
If you have any questions about the above, or anything else shipping related, don't hesitate to get in touch with our Customer Sales & Service Manager Eddie [she/her] here: firstname.lastname@example.org