GENERAL SHIPPING INFORMATION

UK : All orders are shipped via a tracked service. Please select your preferred courier at checkout. Some packages may require a signature.

Rest of the World : All orders are sent via a tracked service. Please select your preferred courier at checkout. Some packages may require a signature. 

Your order may be subject to Custom Taxes/Duties/Clearance fees*. These will be specific to each country. It is your responsibility to pay these fees in full, so you should familiarise yourself with the rules for your area. Failure to pay fees may result in the item being returned or destroyed.
* We are able to offer a DDP service with DHL. Delivered Duties Paid means your order will be delivered straight to your door with no unseen fees to pay. Please get in touch for a quote if you are interested in this service.

A NOTE ON SHIPPING WITH ROYAL MAIL

UK: Royal Mail say that Tracked 24 & Tracked 48 parcels should arrive in 1-2 & 2-3 days respectively, however some parcels take longer and once they have been collected from us we have no control over shipping times. If you haven't received your order within 5 working days, our experience has shown it could have been left with a neighbour or at your local post office. In the unlikely event your order hasn't arrived within 10 working days, please email us with the details and we can start a claim. Please Note: Royal Mail doesn't class a UK package as lost until 7 working days have passed from the expected delivery date and so we would be unable to send a replacement or offer a refund until at least 7 working days have passed.

International: Royal Mail say that International Tracked parcels should arrive in approx. 5-7 days, however some parcels take longer and once they have been collected from us we have no control over shipping times. If you haven't received your order within 10 working days, our experience has shown it could have been left with a neighbour or at your local post office or it could be held in customs. In the unlikely event your order hasn't arrived within 15 working days, please email us with the details and we can look into it for you. Please Note: Royal Mail doesn't class an International package as lost until 25 working days have passed from the expected delivery date and so we would be unable to send a replacement or offer a refund until at least 25 working days have passed.

A NOTE ON SHIPPING WITH DHL

DHL considers a small number of addresses as being in a 'remote area'. On these rare occasions they will impose a Remote Area Charge. If your area is considered remote, we will always contact you with details of the extra cost first. If you do not wish to pay the extra charge, we will find a cheaper courier for you and, where applicable, refund the difference in postage :D

WHITE LABEL GOODS SHIPPING

Some of our products are made and shipped to order by a trusted third party supplier. If you purchase both white label goods and products from our core range in the same transaction you will have 2 charges for shipping, as these will ship from 2 different locations. Please see individual product listings or contact us with questions!

SHIPPING TIMES

Estimated shipping times for each courier are shown next to the service. Please be aware shipping times DO NOT include processing time which is currently around 1-2 working days [this excludes weekends & some public holidays]. Although most of our couriers do deliver within the times stated, please be aware that, in some cases, there may delays [especially with everything going on in the world at the moment!] We are not responsible for delays due to Customs

TRACKING INFORMATION

We will send tracking information to you as soon as your order has shipped. We recommend tracking your parcels journey, as this can help prevent issues and delays. Message us if something doesn't look right with your tracking message or if you don't receive your tracking information

YOUR ADDRESS

We will ship all items to the address given in Shopify. It is your responsibility to provide us with the correct shipping information. Please message us immediately if the address provided is incomplete or incorrect to prevent shipping issues

We are unable to ship certain products to a PO BOX, due to many couriers requiring a signature, which needs a physical person to accept the parcel. If you do want you item shipped to a PO BOX it may still be possible, but will likely incur additional charges. Please get in touch if you are unsure!

RETURNS

If for any reason your order is returned to us by the courier, there are a couple of options. If you would like us to reship your order, that can be arranged. [* This may incur extra charges depending on the reason for the return.] Alternatively, we can refund your order [* less the original shipping cost]. We will always contact you to discuss the options! If you did not provide an email address at the time you placed the order and your order is returned to us, we will refund your order, less the original shipping costs

OUR PROMISE

We do everything we can to make sure your order reaches you in top condition. All items are thoroughly checked and carefully packaged before being sent out. If something should go wrong and your item doesn't reach you in the condition you would expect, please get in touch.

We send out hundreds of items so the chances of one or two getting damaged or getting lost will happen- it is not personal, it is not anyone's fault- shit happens. *If it does happen we will sacrifice a forest demon in your honour and deal with the problem as quick as possible to make sure you are happy.

CONTACT US

If you have any questions about the above, or anything else shipping related, don't hesitate to get in touch with our Customer Sales & Service Manager Eddie [she/her] here: hello@godmachine.co.uk