Política de envío
UK - all orders are sent using a Tracked Service, please select your preferred courier at checkout. Some packages may require a signature.
REST OF THE WORLD - all orders are sent using a Tracked Service, please select your preferred courier at checkout. Some packages may require a signature. Your order may be subject to Custom Taxes/Duties/Clearance fees. These will be specific to each country. It is your responsibility to pay these fees in full, so you should familiarise yourself with the rules for your area. Failure to pay fees may result in the item being returned or destroyed.
-We will ship all items to the address given in Shopify. It is your responsibility to provide us with the correct shipping information.
-We are unable to ship certain products to a PO BOX, due to many couriers requiring a signature, which needs a physical person to accept the parcel. If you do want you item shipped to a PO BOX it may still be possible, but will likely incur additional charges. In certain cases we will require a different address
-Once your order has shipped, you will be sent the tracking information. We would encourage you to keep an eye on your parcels journey and message us if something doesn't look right. We have also noticed that some couriers don't seem to be sending information to customers when their order arrives in customs, resulting in items being returned to us. If you see that your parcel has been received at your local sorting office, your best course of action will be to contact them first, to arrange delivery to your address and to pay any duties or customs owed.
-Shipping times provided, should be used as estimates only. Whilst most couriers do deliver within the allotted times, there are occasionally delays, especially recently, with ongoing issues related to Brexit & Covid. Please allow up to 3 weeks
-The shipping times shown DO NOT include processing time. This is normally 1-2 business day. For hand drawn items please allow at least a week. If you need an item by a specific date, please let us know and we will do our best to accommodate.
If you have any questions about the above, or anything else shipping related, get in touch here: email@example.com